Terms & Conditions

Owner/CEO Angela Bonnell has been happily providing safe, reliable LUGGAGE SHUTTLING SERVICES along the GAP since 2012, the C&O Towpath since 2019, and the OTET since 2024 for customers wanting an easier trip.



Terms & Conditions

Customer Satisfaction and Reliability are our #1 priority.
We appreciate your business and the chance to serve you with excellence.


TERMS

Please inform Angela with details about all your lodgings (especially whose name the reservations are under), then she will advise you which lodgings need to be contacted before your trip starts to ensure they are aware that Sunshine Luggage Shuttle will be providing luggage transfer service. Most are quite familiar with the service.

If bags are over 40 pounds each and/or larger than carry-on or medium-sized, there might be an additional fee per overweight/oversized bag (keep in mind that drivers have to lift the bags up and down steps and in and out of vehicles).

Some Air B&Bs, VRBOs, and Lockhouses can be difficult to deliver luggage to and pick up luggage from, therefore, additional fees MIGHT be assessed if lodging is booked at such a location. However, there are many that have been quite easy to work with.

Please ensure that your bags are ready by 9am each day unless otherwise specifically arranged with Angela in advance. You do not need to wait for the driver to arrive each morning to pick up the bags. Simply leave your bags where they were delivered the previous day. If staying at a hotel, please leave the bags with the front desk; if you receive a baggage claim ticket, please text a photo of it to Angela at 814-279-5333 before 9am on the start day.

Delivery is usually done by 4pm each day. Please send a request to Angela in advance if earlier delivery is desired and she can check the schedule to see if that is feasible.

A $100 deposit (non-refundable, but $30 of it is transferable to a future travel date if you cancel your trip within the cancellation window) is required to secure your reservation. Payment must be made in full 14 days prior to trip start date. An invoice requesting remaining balance will be sent by Sunshine 1 month prior to trip start date.


PAYMENT

Preferred payment methods are as follows:

*Zelle bank transfers (connected to sunshine.luggage.shuttle@gmail.com and 814-279-5333)

*Check (made payable to Sunshine Luggage Shuttle and mailed to 259 Park Street, Confluence, PA 15424)

*Apple Pay

Cash (if a last-minute trip)

Venmo (4% MAY be charged - contact Angela) @Angela-Bonnell-Sunshine

PayPal (4% extra will be charged)

Credit Card (4% extra will be charged)




CHANGES

Contact Angela if there are any changes to your itinerary. Major changes (ie: number of people in your group decreasing, number of days traveling decreasing, etc.) within 2 weeks of your trip start date will likely result in not receiving any reimbursement.

Excessive minor changes may accrue extra changes for the customer, as they require extra time and work for Sunshine.

There are usually no refunds on last-minute changes (within 3 days of your trip start date).


CANCELLATIONS

Reservations will be cancelled if final payment is not received by the due date and cancellation charges will apply. Cancellations within 7 days of the trip start date will be subject to a charge of 50% of the total trip cost, minus the $100 deposit, if customers choose not to reschedule their trip. The rebooking fee is $30.